Last updated:Nov 18, 2011 at 02:23 AM

DressilyMe insists you're a very Happy Customer. We want you to be completely satisfied with your online purchase on DressilyMe.com.

For the on-line shopping, you could not check quality & color of the dress and you also could not try on the dresses. However, DressilyMe will try our best to help you to settle the difficulty you meet with on our website. Here, we will offer you some good ideas for you to settle the usual problem you meet with in the process of purchasing.

Q: If the dress you ordered in standard size is not for you, what can you do?

All of our dresses (except ready-to-ship dresses) are newly tailored by our dressmakers according to our customers’ order request. There may be the little size error within 3cm for the handwork. Every one has a different figure feature. Sometimes, the dress in standard size you received from us may not fit for you very well. To ensure your dress will fit for you perfectly, our dressmakers specially leave the additional fabrics about 3cm length inside the left and right seams of the dress to allow the minor alteration of the size of the dress. If your dress is a little tight or bigger for you to wear, please kindly enlarge or take in the dress from the seams inside the dress.

Q: If the dress you ordered has a little color difference, what can you do?

There is a little color difference of the same color for the different fabrics. Some kinds of fabrics will show different color effect when you check it from different angles under different light, such as taffeta. Different monitors will also show the different color effect from the actual color of the dresses. The slight color difference between the dress at hand and the color shown on the monitor is not the color defective or wrong delivery. However, if you confirm that you receive a dress in wrong color; please kindly send e-mail to after-sales@dressilyme.com. We will help you.

Q: If the dress you ordered is not the one in your mind, what can you do?

Every customer has a different consumption level. We could not make sure the dress offered on our website will satisfy every customer. However, we could make sure that the quality of the dresses sold on our website is the best quality than others in the same price level. DressilyMe ensure to prepare the dress according to the ITEM DETAILS shown on our website. Before ordering, you please kindly and carefully check the ITEM DETAILS on the advertising page.  

Q: If the dress you ordered from us has zipper problem, what can you do?

For the thickness of the dresses, the zipper on the dress may not easily for you to zip it up, especially the invisible zipper. When you zip it up, please kindly be slow and careful. If the zipper is stock, please kindly do not strongly pull up the zipper. At this moment, please kindly slowly pull up the zipper backwards and forwards to adjust the zipper teeth to make it smooth. If you strongly zip it up to make it broken, please kindly take the dress in your local seamstress to exchange a new zipper for the dress.

Q: If the dress you ordered for us has some stains, what can you do?

All of the dresses are sent out directly from our warehouse. The dresses may be marked with some stains and mark cause in the process of tailoring. You could wash these stains and marks out by washing cleaner.

Q: If you do not like the dress style you order from us, what can you do?

Before you ordering, we advise you to go to your local dresses shop to try some styles and find one style fit for you own figure perfectly. Then, you could choose the same or similarity style shown on our website. These suggestions will help you to choose your favorite style suitable for your own figure feature.

Return Policy

Returns must be arranged within 5 days. We will offer refund only of products which are defected, or sent by mistake. We couldn’t accept returns on following condition:

a. Special Orders - dresses and other items made or ordered specifically for you according to the style (custom design), custom color (not picture color) and personal size (custom size) you required. 

b. Specialty Items – dresses and other items on Sale or Price Reduced & Non-stock
c. Wrong Size & Wrong Color & Wrong Style & Unsatisfied Style ordered by yourself - We have no control and accept no responsibility for the size/ color /style you select for your merchandise.

Exchange Policy

Exchange must be made within 5 days. We will only accept the exchange of the same style. We couldn’t accept exchanges on following condition:

a. Special Orders - dresses and other items made or ordered specifically for you according to the style (custom design), custom color (not picture color) and personal size (custom size) you required. 

b. Specialty Items – dresses and other items on Sale or Price Reduced & Non-stock

c. Wrong Size & Wrong Color & Wrong Style & Unlike Style ordered by yourself - We have no control and accept no responsibility for the size/ color /style you select for your merchandise.

Additional cost caused by exchanging of the dresses or items need to paid by you. 

Four Steps To Returns & Exchanges

Step One: Get a Return Authorization number
Contact us by email at after-sales@dressilyme.com within five (5) days of receipt for a RA#. Please write down the reason you would like to return / exchange the item(s) and attach relative pictures for our information, do not return merchandise without first contacting us. Packages with no RA# will be REFUSED and will not be refunded or exchanged.
　
Step Two: Inspect merchandise
All returned or exchanged items must:
be unworn / unaltered / unwashed/ odorless
have original tags attached in original positions
be in perfect condition
have no stains, rips, odors or damage of any kind
be returned with all accessories including shawl and straps
　
Step Three: Ship merchandise to DressilyMe Warehouse
Please be sure that the item(s) can be sent out within 5 days after you get the RA#, or we reserve the right to refuse the return. Put your return authorization number clearly on the outside of the box (packages returned to us with no RA# will be REFUSED and will Not be refunded or exchanged). Please send the dress out and give us the tracking number within 5 days from the time you get the RA# from us, or we will Not accept return and refund after 5 days. Send your package to:

Consignee: Fang Jianhua

Address: 5th Floor,East Entrance,No.25 Building,KeYuan Road, Middle District of High-Tech Industrial Park
City: Shenzhen
Country: China
Postal Code: 518057

Telephone:　+86 755 86364044

Dressilyme only accepts prepaid packages. We do not accept C.O.D. If it's a mistake made by us, then you will be reimbursed for the return shipping.

Step Four: Credit or Exchange
Once the returned item is received, it will be inspected and you will be issued the appropriate store credit in accordance with our policy. Store Credit could be checked in your "Cash Account" and may be used for your re-placed order or any future purchases on our website for merchandise of any kind.

For exchanging items, re-delivery cost will be charged. For the returns, we will make a refund to you within 3 working days.