Last Modified Oct 06, 2016 By daia
Hi i want to request an Authorization number to return one of the dresses what i've purchased. Unfortunately and sadly, the real size of one of them is double or even triple the size what i've order. The first one fit perfect, i dont understand what happened with the second one... I've tried with locals tailors, and no one want work with It, because the size decisión is really Big, and they wont take responsability about It, and even if they try to fix it, dress could change original form. Im really sad and confused, because i need both of them in my wedding. Now i haven't enought time to order a New one, and i've run out of money 😢😢😢 Hope you could understand, this extreme situation.
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- Q: Can I return the dress if I don't like it?
A: DressilyMe accept the returning dress on special conditions：If you don't like the size, color or quality of the dress you received, you may return it according to our Return & Exchange Policy. Please refer to Return & Exchange Policy for the detail attentions and steps to return your dress if needed.
If you don't like the style of the dress received, we are afraid that we have no control and responsibility of your personal taste to the style after you received the dress. Please DO choose the right style you want before ordering.
- Q: I am confused, what size wedding gown should I order?
A: Wedding gowns run smaller than normal clothing sizes. Please see our Size Chart for more details or you can also custom the dresses for yourself.
- Q: Is my purchase secure over the Internet?
A: Your purchase could not be more secure with us. All your sensitive information is transmitted with 128 bit encryption directly through Google to your credit card company. No one ever sees your credit card information. Our employees receive your name, items on your order and shipping address ONLY. You have a better chance of having some one else having your credit card number going to a store than typing it directly on your computer.
- Q: Do you ship to my country?
A: Yes, we accept international orders and can ship to most of the countries. However, please note that it's your own responsibility to learn the custom policy and the import tax situation in your own country.
- Q: I'm in a real hurry, how do I get my dress faster?
A:Many dress orders can be placed using a Rush Order. You can also choose our Express Shipping service which will save delivery time.
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