Last Modified Apr 14, 2013 By janafulin
Last Modified Sep 16, 2014 By Emi
Last Modified Jan 31, 2013 By Candy
Do not order from this company !!! I ordered a dress that was not true to size listed under standard size and 20 emails later they are still telling me that I ordered the wrong size and will not refund me. My daughter that is a size 4 normally fits this dress that is suppose to be a size 12 ! I even offered to exchange it and they only wanted to sell me another at a discounted price. This is the Worst company I have ever encountered They only want your money and will not refund or exchange so if you don't want a cheap dress that you over pay for do not order from this company!
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- Q: Can I return the dress if I don't like it?
A: DressilyMe accept the returning dress on special conditions：If you don't like the size, color or quality of the dress you received, you may return it according to our Return & Exchange Policy. Please refer to Return & Exchange Policy for the detail attentions and steps to return your dress if needed.
If you don't like the style of the dress received, we are afraid that we have no control and responsibility of your personal taste to the style after you received the dress. Please DO choose the right style you want before ordering.
- Q: I am confused, what size wedding gown should I order?
A: Wedding gowns run smaller than normal clothing sizes. If you wear a 12 in normal clothing, Please see our Size Chart for more details or you can also custom the dresses for yourself.
- Q: Is my purchase secure over the Internet?
A: Your purchase could not be more secure with us. All your sensitive information is transmitted with 128 bit encryption directly through Google to your credit card company. No one ever sees your credit card information. Our employees receive your name, items on your order and shipping address ONLY. You have a better chance of having some one else having your credit card number going to a store than typing it directly on your computer.
- Q: Do you ship to my country?
A: Yes, we accept international orders and can ship to most of the countries. However, please note that it's your own responsibility to learn the custom policy and the import tax situation in your own country.
- Q: I'm in a real hurry, how do I get my dress faster?
A:Many dress orders can be placed using a Rush Order. You can also choose our Express Shipping service which will save delivery time.
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